Link Tickets in Visp.net Service Desk
Introduction The Linked Tickets feature in Visp.net Service Desk allows you to create relationships between related tickets. Linking tickets is useful when an issue involves multiple work items, when a larger project is broken into smaller tasks, or when duplicate or overlapping tickets need to be connected for better tracking. By linking tickets, your team […]
Reading and Managing Ticket Activity in Visp.net Service Desk
Introduction The Ticket Activity section in Visp.net Service Desk provides a chronological audit trail of actions performed on a ticket. It helps users understand what changed, when it changed, who made the change, and how the ticket progressed over time. Use Ticket Activity to: Review ticket history. Confirm when updates were made. Track status changes. […]
Scheduling Tickets in Visp.net Service Desk
Introduction Scheduling tickets in Visp.net Service Desk helps teams organize work, manage technician availability, and track when service tasks should be completed. Visp.net supports both queued and formally scheduled ticket workflows. The Due On or Before field is used to place a ticket in a queue or backlog for completion by a target date. The […]