Note-Original Payment Refund
When a payment refund is processed in Visp.net, the system behaves differently depending on the original payment method: Credit/Debit Cards & E-Checks (electronic checks): Visp.net processes the refund only after the original payment settles with the bank. This requires a 24-hour wait before the refund can be run/processed. Refund timing is designed to align with […]
Managing and Adjusting Subscriber Billing Days in Visp.net
Module Area: Billing & Invoicing Procedures Audience: Visp.net End-Users / Administrators Applies To: Subscriber Profile → Billing Options (Admin View) Purpose This guide explains how the core billing day fields — Invoice Day, Invoice Due Day, Term Start Day, and Past Due After — control a subscriber’s invoicing schedule, and what happens when you adjust […]
Configuring and Understanding Grace Period & Grace Amount in Visp.net
Module Area: Billing & Invoicing Procedures Audience: Visp.net End-Users / Administrators Applies To: Subscriber Profile → Billing Options → Grace Period & Amount Purpose This guide explains the Grace Period and Grace Amount features in Visp.net billing — what each one does, how they work together as a dual-threshold safety net, how to configure them […]
Managing Tax Settings and Billing Cycles in Visp
Module Area: Billing & Invoicing Procedures Audience: Visp.net End-Users / Administrators Applies To: Subscriber Profile → Billing Options → Tax, Tax Exempt, and Cycle Purpose This guide explains how to configure and manage the Tax, Tax Exempt, and Cycle features within the Billing Options section of a subscriber profile in Visp.net. These controls govern how […]
Bill all to another Subscriber
Module Area: Billing & Invoicing Procedures Audience: Visp.net End-Users / Administrators Applies To: Subscriber Profile → Billing Options → Bill all to another Subscriber Purpose This guide explains how to configure and manage the Bill all to another Subscriber feature in Visp.net. This feature enables consolidated billing by redirecting all charges and invoices from one […]
Managing Credit Cards on File and Processing One-Time Payments
Introduction This guide explains how to manage a subscriber’s saved credit card information and how to process a one-time credit card payment using a card that is not saved to the subscriber’s profile. Use the Payment Options tab to manage cards saved on file for recurring or future use. Use the Post Payment tab to […]
Managing Payments
Introduction The Payment Options section of a subscriber profile is used to configure how the subscriber’s payments are processed. From this section, authorized users can manage the subscriber’s default payment processor, add or remove saved credit cards, configure autopay, and enable automated retry attempts for failed autopay transactions. Use this guide when you need to: […]
Guide to Using the “Additional Info” Section to Enrich Subscriber Profiles
Introduction The Additional Info section in a subscriber profile is used to capture supplemental customer and service details that are not typically part of core billing, contact, or authentication data. While these fields may not be required for service activation, they can significantly improve customer support, operational efficiency, marketing insight, and long-term customer analysis. When […]
Managing Custom Fields for Subscriber Profiles in Visp
Introduction Custom Fields allow administrators to extend subscriber profiles with additional data points beyond the system’s standard fields, such as name, address, and billing information. They are useful for capturing business-specific information, improving subscriber segmentation, supporting reporting needs, and adapting the system as operational requirements change. This guide explains how to access Custom Field settings, […]
Using the Bill of Materials for Customer Invoicing in Visp.net Service Desk
Introduction The Bill of Materials (BoM) feature in Visp.net Service Desk allows you to add billable items to a ticket when equipment, services, fees, or other charges are provided as part of the work performed. BoM entries are typically added while completing installations, repairs, service calls, equipment replacements, or other customer-related tasks. Items added to […]
Mapping Tool User Guide
Introduction The Mapping Tool provides a visual workspace for network planning, infrastructure management, customer visibility, and service qualification. It allows you to view sites, access points, subscribers, coverage areas, backhauls, and custom geographic layers on an interactive map. Use this guide to learn how to access the tool, manage map layers, qualify customer locations, and […]
Edit the Service Contact on a Visp.net Ticket
Introduction The Service Contact section on a Visp.net ticket contains the contact and location details associated with the service request. This information helps office staff, dispatchers, and field technicians contact the customer, verify appointment details, and locate the correct service address. Keeping the Service Contact information accurate is especially important for onsite work, installations, service […]
Managing Linked Tickets for Outages and Emergencies in Visp.net Service Desk
Introduction During outages, emergencies, scheduled maintenance, or widespread service disruptions, support teams may receive multiple tickets from customers reporting the same underlying issue. The Linked Tickets feature in Visp.net Service Desk helps organize those related tickets by connecting them to a primary incident ticket. For outage management, the most effective approach is to use a […]
Using Attachments in Visp.net Service Desk
Introduction The Attachments feature in Visp.net Service Desk allows users to upload files directly to a ticket. Attachments provide supporting evidence, documentation, and context that help technicians, support staff, dispatchers, and managers understand and resolve service requests more efficiently. Attachments are especially useful for documenting field work, troubleshooting issues, verifying completed tasks, and maintaining accurate […]
Subscriber Profile-Avalara
Introduction The Avalara section in a subscriber profile is used to configure subscriber-specific tax settings for billing and tax compliance. These settings help determine how taxes, fees, exemptions, and special tax treatments are applied when invoices are generated. For ISPs and communications providers, accurate Avalara configuration is especially important because tax rules can vary by: […]
Create a Subscriber Ticket in Visp.net
Introduction Subscriber tickets in Visp.net help your team track customer-related work such as installations, service calls, troubleshooting, account follow-ups, and field technician tasks. When the Assignment Type is set to Subscriber, the ticket is linked directly to a subscriber account and can include subscriber-specific details such as the service address, contact information, tasks, attachments, scheduling, […]
My Visp Q&A
General tab My Visp Profile: Frequently Asked Questions Q1: How do I access my My Visp profile? To access your My Visp profile, click on the app launcher (the 9-dot menu icon) in the top right corner of the web app. Then, navigate to the "General" tab and select "My Visp." Q2: What information can […]
Billing Settings Q&A
Auto Actions Here’s an FAQ based on the provided text and images, explaining the Auto Actions settings and their use cases: ? Frequently Asked Questions about Auto Actions ? What are Auto Actions? Auto Actions are automated settings within the system that allow you to manage subscriber accounts more efficiently. They primarily deal with auto-suspension, […]
Auto Actions
Introduction Auto Actions are billing automation settings used to manage subscriber accounts at scale. They help reduce manual work by automatically applying rules for: Auto-suspension of subscribers based on billing status or activity Grace periods before suspension takes effect Exclusions for new subscribers Bad debt write-offs for archived subscribers When configured correctly, Auto Actions support […]
Create a Subscriber Ticket in Visp.net
Introduction Subscriber tickets in Visp.net help your team track customer-related work such as installations, service calls, troubleshooting, account follow-ups, and field technician tasks. When the Assignment Type is set to Subscriber, the ticket is linked directly to a subscriber account and can include subscriber-specific details such as the service address, contact information, tasks, attachments, scheduling, […]